Customer Experience Agent - Remote

Overview

The Customer Experience Agent will be the frontline representative of Thesis, providing exceptional service and support to customers, handling inquiries, and ensuring a positive experience.

In Short

• Deliver above-and-beyond customer service across all channels.
• Listen to customer concerns and provide effective solutions.
• Develop understanding of products and policies.
• Strategize improvements for customer service.
• Communicate clearly with customers.
• Document customer interactions in the Helpdesk system.
• Follow protocols for inquiries and complaints.
• Collaborate with team members to resolve issues.
• Meet key performance indicators related to service quality.

Requirements

• Strong perspective on customer service quality.
• Excellent communication and organizational skills.
• Ownership mentality and self-starter attitude.
• Interest in nootropics and health.
• Empathetic presence and customer-focused mindset.
• Hardworking with a proactive approach.

Benefits

• Competitive compensation with equity package.
• Health, dental, and vision plans.
• HSA, FSA, and pre-tax commuter benefits.
• Ancillary benefits through various providers.
• 401k for future planning.
• Emphasis on personal development and internal promotion.