Customer Experience Agent (German Speaking) - Remote

Overview

Join the Future of Commerce with Whatnot as a Customer Experience Agent, where you will help redefine e-commerce by ensuring a positive customer experience through problem-solving and process improvement.

In Short

• Interact with buyers and sellers with a customer-first attitude.
• Resolve customer issues regarding payments, orders, and shipments.
• Become an expert in Whatnot's products and processes.
• Collaborate with other departments to troubleshoot and resolve issues.
• Seek opportunities to enhance the overall customer experience.

Requirements

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Fluent in English and German, with a deep understanding of the DACH market.
• Understanding of Ecommerce and Marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Strong customer service mentality.
• Proactive problem-solver and process improver.
• Knowledge of collectibles is a plus.
• Bachelor's degree preferred.
• Previous start-up experience is a plus.

Benefits

• Flexible Time Off Policy and holiday pay for working company-wide holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support with home office setup allowance.
• Monthly allowance for wellness and childcare.
• Pension plans internationally.
• 16 weeks of paid parental leave.