Payment Operations Specialist - Remote

Overview

The Payment Operations Specialist will be responsible for managing and resolving payment disputes, ensuring security and integrity in payment flows, and providing exceptional support to users in a dynamic environment.

In Short

• Join a remote-friendly team focused on payment operations.
• Manage and resolve disputes related to payments.
• Collaborate with internal teams and external partners.
• Ensure compliance with regulatory standards.
• Utilize fraud detection tools to prevent fraudulent activities.
• Analyze payment processes and optimize workflows.
• Communicate complex payment issues effectively.
• Support users through complex payment processes.
• Work at the intersection of travel, payments, and fintech.
• Participate in a diverse and international team.

Requirements

• Bachelor’s degree in banking, finance, accounting, or related field.
• Experience in payment operations, refunds, and ledger management.
• Familiarity with payment service providers like Stripe and Adyen.
• Knowledge of regulatory compliance related to payments.
• Expertise in fraud detection techniques.
• Strong analytical and problem-solving skills.
• Ability to collaborate with cross-functional teams.
• Excellent communication skills.
• Bi-lingual proficiency in Spanish and English is preferred.

Benefits

• Full-time fixed-term contract.
• Unlimited paid time off.
• Annual trip to Amsterdam HQ.
• Remote work flexibility.
• Paid family leave and volunteer days.
• Comprehensive onboarding program.
• Modern equipment and tools provided.
• Join a passionate travel-loving team.