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Payment Operations Specialist - Remote

Posted 1 week ago
Finance / Legal
Full Time
USA
$77,000 - $96,200/year

Overview

The Payment Operations Specialist at Mercury will maintain the efficiency of banking and payment partnerships, ensuring smooth operations and customer satisfaction.

In Short

  • Run manual payment processes
  • Build a knowledge base for partnerships
  • Onboard and train employees on external tools
  • Collaborate with risk and compliance teams
  • Work with engineering to improve products
  • Interact with various teams across the company
  • Assist support teams in solving customer issues

Requirements

  • 2+ years of experience in financial or banking operations
  • Strong organizational skills
  • Ability to exercise empathy
  • Strong product sense
  • Clear communication across teams
  • Comfort with complex technical products
  • Interest in automation
  • Ability to manage multiple tasks
  • Confidence in partner communications
  • Creativity in problem-solving

Benefits

  • Competitive base salary
  • Equity options
  • Comprehensive benefits package
  • Diversity and inclusion initiatives
  • Support for reasonable accommodations
Mercury logo

Mercury

Mercury is a financial technology company that offers a premium consumer banking service known as Mercury Personal, designed specifically for investors and founders. The service includes high-yield savings, free wires, and ATM fee reimbursements, all within a technology-first banking experience. Mercury is currently in public beta, actively seeking user feedback to refine its offerings while ensuring robust risk and compliance controls. The company is focused on developing essential consumer banking features and is committed to building a product that prioritizes user experience and product ownership.

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