Payment Operations Specialist - Remote

Overview

The Payment Operations Specialist will ensure the security and integrity of payment flows while supporting users through complex processes like disputes, chargebacks, and fraud detection.

In Short

• Join a remote-friendly team focused on payment operations.
• Manage and resolve payment disputes effectively.
• Collaborate with internal teams and external partners.
• Handle submission of disputes and oversee resolution processes.
• Ensure compliance with payment regulations.
• Utilize fraud detection tools to prevent fraudulent activities.
• Conduct regular checks on accounts for negative balances.
• Provide exceptional support to users throughout the payment process.
• Work in a dynamic environment with a user-first mindset.
• Excellent communication skills are essential for this role.

Requirements

• Bachelor’s degree in banking, finance, accounting, or related field.
• Experience in payment operations including refunds and ledger management.
• Familiarity with payment service providers like Stripe and Adyen.
• Knowledge of regulatory compliance related to payments.
• Strong analytical and problem-solving skills.
• Ability to collaborate with cross-functional teams.
• Excellent communication skills for technical and non-technical stakeholders.
• Bi-lingual proficiency in Spanish and English preferred.

Benefits

• 100% employer-covered health, dental, and vision coverages.
• Unlimited paid time off policy.
• Annual trip to Amsterdam for team members.
• Remote work flexibility for 4 weeks per year.
• Paid family leave and volunteer days.
• Comprehensive onboarding program.
• Access to cutting-edge equipment and tools.
• Join an international team passionate about travel and innovation.