2nd Level Customer Care Agent - Remote

Overview

As a 2nd Level Customer Care Agent, you will engage with customers using a product that revolutionizes parking management, making a significant impact on urban mobility.

In Short

• Customer Care: You will be the first point of contact for our customers.
• Service Excellence: Handle customer inquiries and resolve problems via phone and email.
• Optimization: Actively work on improving customer service and relay feedback.
• Team: Collaborate closely with various departments including Customer Success and Engineering.
• Complaint Management: Manage complex issues and de-escalate situations.

Requirements

• Your Background: Experience in customer support or call center environments.
• Your Mentality: Remain calm and friendly under stress.
• Working Style: Enjoy analytical work and seek creative solutions.
• Work Ethic: Eager to learn new skills and take initiative.
• Language Skills: Fluent in German (C2) and proficient in English; other languages are a plus.

Benefits

• Productive Environment: Monthly meal allowance to support well-being.
• Ownership & Flexibility: Take full ownership of your area and KPIs.
• Team Culture & Networking: Celebrate successes with team events.
• Mobility Options: Bike leasing or travel cost reimbursement.
• Health & Balance: Access to sports and health facilities nationwide.
• Top Equipment: Choose between Mac or Windows for optimal comfort.
• Dress Code: Wear what makes you feel comfortable.