2nd Level Customer Care Agent - Remote

Overview

As a 2nd Level Customer Care Agent, you will be responsible for providing exceptional support to customers using a product that revolutionizes parking management, influencing the future of urban mobility.

In Short

• Act as the primary contact for customers.
• Handle customer inquiries and resolve issues via phone and email.
• Work on optimizing customer service and provide feedback.
• Collaborate closely with various departments.
• Manage complaints and maintain composure in complex situations.

Requirements

• Experience in customer support or call center environments.
• Ability to remain calm and friendly under stress.
• Analytical mindset with a creative approach to problem-solving.
• Willingness to work in a fast-paced environment and learn new skills.
• Fluency in German (C2 level) and good English skills; additional languages are a plus.

Benefits

• Flexible work model with options for home office and team events.
• Mobility benefits including bike leasing and travel cost subsidies.
• Ownership of your role and responsibilities.
• Team culture and networking opportunities.
• Monthly meal subsidy for remote workers.
• Access to sports and health facilities nationwide.
• Top equipment and ergonomic workspace.
• No strict dress code; focus on performance instead.