2nd Level Customer Care Agent (all genders) - Germany Remote

Overview

Are you ready to embark on an exciting journey with us? We live #own (y)our growth and promote an environment where innovation and personal development go hand in hand.

Imagine supporting customers using a product that revolutionizes the way parking is managed, having a significant impact on the future of urban mobility.

With your expertise in professional B2C customer support, you strengthen our position as market leaders while achieving new successes together with our team as a 2nd Level Customer Care Agent (all genders).

In Short

• Customer Care: You have close contact with our customers and are their first point of contact.
• Service Excellence: You handle customer inquiries and solve problems over the phone and via email to maintain our service at the highest level.
• Optimization: You actively work on optimizing our customer service and relay feedback to the respective department.
• Team: You report to the Customer Care Team Lead and work closely with colleagues from Customer Success, Project Management, Business Development, Engineering, and Product.
• Complaint Management: You keep an overview even in complex situations and customer complaints and can de-escalate situations.

Requirements

• Your Background: You have gained initial experience in customer support, call center, customer care, or a similar environment.
• Your Mentality: You remain calm and friendly even in stressful situations.
• Work Style: You enjoy working analytically and looking for creative solutions to your customers' problems.
• Work Ethic: You want to work in a fast-paced environment, show initiative, and are highly motivated to learn new skills.
• Language Skills: You have C2 German language skills and good English skills; additional language skills are a plus.
• Work Location: You work remotely from Germany and appreciate the flexibility of working in a professional environment.

Benefits

• Productive Environment: Your well-being is the basis for strong performance. To keep you fit and satisfied while working remotely, we support you with a monthly meal allowance.
• Ownership & Design Space: Your impact, your balance - take full ownership of your area and your KPIs.
• Team Culture & Networking: Real connections – even outside of daily business. Celebrate successes with us at legendary team events and OKR parties.
• Mobility Tailored: Full speed ahead - whether sustainably with bike leasing or conveniently with travel cost subsidies, we keep you mobile and flexible on course.
• Health & Balance: Stay balanced with EGYM Wellpass or Urban Sports Club - nationwide access to 1,000+ sports and health facilities.
• Top Equipment & Ergonomics: Whether Mac or Windows - your efficiency and work comfort are not neglected.
• Dress Code? Your Code: What matters is what you achieve – not what you wear. Wear what you feel most comfortable in.