Working Student Customer Care (all genders) - Remote

Overview

As a Working Student in Customer Care, you will be an essential part of an experienced team, assisting users with a product that revolutionizes parking management.

In Short

• Act as the first point of contact for customers.
• Handle customer inquiries and resolve issues to maintain high service levels.
• Work on optimizing customer service and relay feedback to relevant departments.
• Report to the Customer Care Team Lead and collaborate with colleagues and the Customer Success Team.
• Manage complaints and de-escalate complex situations.

Requirements

• Ideally, previous experience in customer support or a similar environment.
• Ability to remain calm and friendly in stressful situations.
• Analytical mindset with a knack for creative problem-solving.
• Desire to work in a fast-paced environment and show initiative.
• Fluency in German (C2 level).

Benefits

• Flexible mobility options, including bike leasing and travel cost reimbursement.
• Ownership and responsibility for your area and KPIs.
• Job security and stability in a sustainable growth environment.
• Team culture and networking opportunities through events.
• Monthly meal allowance to support your well-being.
• Access to health and wellness facilities nationwide.
• Top equipment and ergonomic work environment.
• Dress code flexibility based on comfort.