Customer Service Representative in 2nd Level Support - Remote Germany

Overview

We are looking for a Customer Service Representative to join our team at Autohero, where you will ensure a first-class customer journey from vehicle ordering to delivery.

In Short

• Be the first point of contact for customers from order to vehicle delivery.
• Collaborate with colleagues to ensure smooth delivery of vehicles.
• Manage tasks and set priorities within the team.
• Help customers receive their new cars quickly with our unique delivery service.

Requirements

• Experience in customer service, especially with private clients.
• Excellent time management and multitasking skills.
• Team player with a hands-on mentality.
• Fluent in German, with English skills being a plus.
• Proficient in Google Workspace tools.
• Experience working from home is an advantage.

Benefits

• Up to 100% remote work within Germany.
• Modern IT equipment and support.
• Attractive and performance-based salary.
• Focus on open communication and good results.
• Individual training and coaching from the start.
• Discounts on well-known brands and vehicle inventory for you and your family.