Customer Service Representative in Online Check-Out (m/f/d) - Remote

Overview

We are looking for a Customer Service Representative (m/f/d) to join the Autohero team and ensure a first-class customer journey. You will be the first point of contact for all inquiries regarding vehicle orders, making the car buying experience great with your friendliness and professional commitment.

In Short

• Be the first contact and assist customers from online ordering to verification.
• Collaborate with colleagues from other departments to ensure smooth delivery of vehicles.
• Maintain an overview of upcoming tasks and set priorities as a team.
• Help customers receive their new cars as quickly as possible with our unique glass truck delivered directly to their doorstep!

Requirements

• Experience in private customer service, with a passion for phone and chat communication.
• Excellent time management and multitasking abilities.
• Team player with a hands-on mentality and quick comprehension.
• Fluent in German, with English skills being a plus, and proficient in Google Workspace tools.
• Experience in a home office setting is advantageous.

Benefits

• Up to 100% remote work within Germany, promoting work-life balance.
• Modern IT equipment and support.
• Attractive, market-oriented, and performance-based salary.
• Focus on open communication and good results over dress codes.
• Individual training and coaching from the start for personal development.
• Discounts on well-known brands and benefits on our entire vehicle inventory for you and your family.