Online Customer Service Representative - Remote

Overview

Marnie Bauer DMD is seeking a dedicated and enthusiastic Online Customer Service Representative to join our dynamic team in the Hospital & Health Care industry. In this pivotal role, you will serve as the first point of contact for our patients and clients, ensuring that their inquiries and needs are addressed with professionalism and care. This position offers a unique opportunity to contribute to the positive patient experience and play a crucial role in our commitment to delivering exceptional dental care. As an Online Customer Service Representative, you will interact with patients through various online platforms, providing assistance and resolving issues in a timely manner. Your ability to communicate effectively and empathetically will help foster trust and satisfaction among our clients. We are looking for individuals who are not only proficient in online customer service but also keen on learning about dental services to better assist our patients. The ideal candidate will thrive in a fast-paced environment while maintaining a friendly and approachable demeanor. If you are passionate about helping others and want to be part of a team that values integrity, compassion, and quality care, we encourage you to apply and help us enhance our online presence in the health care sector.

In Short

• Respond promptly to patient inquiries via email, chat, and other online platforms.
• Assist patients with scheduling appointments, managing their accounts, and addressing their concerns.
• Provide accurate information about dental services, procedures, and policies to patients and clients.
• Collaborate with the dental team to ensure patient needs are met effectively and efficiently.
• Handle and resolve patient complaints with empathy and professionalism while adhering to company policies.
• Maintain detailed records of customer interactions and transactions in our database.
• Stay up-to-date with industry trends and company offerings to provide the best support to our clients.

Requirements

• Proficiency in online customer service.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment.
• Empathetic and professional demeanor.
• Willingness to learn about dental services.

Benefits

• Opportunity to contribute to patient care.
• Work in a supportive team environment.
• Gain experience in the health care sector.