Online Customer Service Representative - Remote

Overview

At Veracity, we aim to be a different kind of insurance partner—one that is free from outside investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution. We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies. We’re growing fast and want you to be a part of it!

In Short

• Provide world-class customer experience through inbound phone calls.
• Obtain and maintain your Property and Casualty License.
• Work independently with little supervision.
• Maintain regular and timely attendance.
• Make decisions and problem solve while holding to an ethical standard.
• Manage individual stress and composure.
• Other duties as assigned.

Requirements

• High School Diploma.
• 2 years' experience in customer service.
• Designated Space and Internet Capability to Work from Home.
• Experienced with the Microsoft Office Suite.

Benefits

• Health, dental, and vision plans.
• Amazing work-life balance with 4 weeks of Paid Time Off.
• 9 Paid Company Holidays with 2 floating holidays.
• 401K Programs with employer match.
• Personal assistant programs for support in a healthy personal and work life.