Phone Manager - Remote

Overview

At Veracity, we aim to be a different kind of insurance partner—one that is free from outside investors, venture capital, or the pressures of a corporate parent. Our culture of empowerment believes in effort, results, and accountability, fostering trust and growth that drives innovation.

In Short

• Supervise Phone Customer Service Representatives (CSRs)
• Manage interviewing and hiring of phone employees
• Maintain transparent communication within the department
• Develop and enforce SOPs with Product Leads
• Address high-level complaints and offer compensation
• Compile phone reports and build action plans
• Coordinate with other departments to enhance Online Programs
• Ensure thorough documentation of customer accounts
• Provide oversight for excellent customer service
• Develop training materials for team

Requirements

• Minimum of 5 years’ management experience
• 2 years’ call center management experience preferred
• 2 years’ experience in the insurance industry preferred
• Ability to obtain/maintain Property & Casualty Insurance License
• Exceptional verbal and written communication skills
• Ability to work independently and in a team environment
• Proficient in Microsoft Office Suite
• Ability to prioritize multiple tasks
• Effective management/supervision skills

Benefits

• Health, dental, and vision plans
• 4 weeks of Paid Time Off
• 9 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistant programs for support