Senior Product Manager, Conversational AI for Customer Service - Remote

Overview

The Senior Product Manager will lead the international roll-out and improvement of AI bots to enhance customer service efficiency and quality, leveraging conversational AI technologies.

In Short

• Lead the roll-out and optimization of AI chatbots.
• Collaborate with cross-functional teams for seamless integration.
• Develop a strategic roadmap for conversational AI products.
• Monitor performance metrics for data-driven improvements.
• Communicate complex concepts to diverse audiences.
• Manage international product roll-outs and stakeholder expectations.
• Thrive in high growth and fast-paced environments.
• Work closely with tech teams on AI solutions.
• Utilize strong analytical skills for decision-making.
• Contribute to a diverse working environment.

Requirements

• 5+ years of experience in product management.
• Proven record in conversational AI or related fields.
• Strong understanding of telephony services.
• Hands-on experience with tools like Twilio.
• Experience with LLM applications and AI tools.
• Excellent communication skills.
• Strong analytical skills with data-driven approach.
• Experience in international product roll-outs.
• Ability to manage diverse stakeholder expectations.
• Experience in start-up or scale-up environments.

Benefits

• Work from home up to 5 days a week.
• Educational budget for personal growth.
• Team and company events.
• Diverse working environment with over 100 nationalities.
• Opportunity to be part of a leading digital automotive platform.