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Senior Product Manager - Customer Service - Remote

Posted 3 weeks ago
Product
Full Time
USA
$135,000 - $170,000 USD/year

Overview

The Senior Product Manager - Customer Service is a skilled product practitioner with demonstrated ability to drive significant business impact through the full product lifecycle. They operate with high autonomy in complex business domains while maintaining appropriate engagement with leadership on strategic direction.

In Short

  • Build out innovative customer service platforms.
  • Align product roadmap with business and customer service goals.
  • Prioritize feature development for service efficiency.
  • Take ownership of product delivery and outcomes.
  • Write clear user stories and contribute to the product roadmap.
  • Build relationships with stakeholders to align product decisions.

Requirements

  • 8+ years in Product Management or related fields.
  • Working knowledge of SQL and analytical tools.
  • Experience with enterprise platforms like Salesforce.
  • Good understanding of agile processes and tools.
  • Experience with service optimization and AI integration.

Benefits

  • Competitive cash compensation.
  • Equity options.
  • Comprehensive health plans.
  • Generous PTO.
  • 401k match.
  • Parental and caregiver leave.
Pie Insurance logo

Pie Insurance

Pie Insurance is a dynamic and innovative company focused on providing tailored insurance solutions. With a commitment to strategic growth and excellence, Pie Insurance emphasizes collaboration across various teams, including Marketing, Sales, and Product, to optimize acquisition processes and drive performance. The company fosters a culture of learning and development, ensuring that its team members are equipped to identify high-value opportunities and maintain a competitive edge in the insurance industry. Based in Denver, Pie Insurance offers a hybrid work environment, allowing employees to balance in-office collaboration with the flexibility of remote work.

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