Senior Product Manager, Customer Portal - Remote

Overview

The Senior Product Manager for the Customer Portal will be responsible for the strategic development and continuous improvement of the portal, which serves as the hub for customer onboarding, account management, service interactions, and resource access.

In Short

• Drive the development and optimization of the Customer Portal.
• Manage billing, pricing, and payment configurations.
• Oversee user administration and secure role management.
• Lead efforts to improve customer onboarding visibility.
• Develop a central hub for service communication.
• Provide access to critical resources for customers.
• Manage 1-2 sprint teams and collaborate with stakeholders.
• Experience with complex SaaS platforms required.
• Work with distributed teams across multiple time zones.
• Play a pivotal role in shaping orthodontic technology.

Requirements

• 7+ years of product management experience.
• Experience managing cross-functional teams.
• Customer-facing product expertise in healthcare, SaaS, or fintech.
• Technical aptitude for guiding engineering teams.
• Proficiency in Agile methodologies.
• Strong communication skills for global coordination.

Benefits

• Unlimited PTO for exempt employees.
• 10 paid holidays per year.
• Generous medical and dental coverage.
• Access to employee paid vision plan.
• 401k retirement plan.
• Paid parental leave.
• Workplace perks such as food/coffee.