Digital Product Manager - Customer Portal - Remote

Overview

AireSpring is seeking a talented Digital Product Manager to lead the evolution of its AI-based ITSM customer portal, enhancing usability and aesthetics to deliver exceptional user experiences.

In Short

• Lead the implementation of key functionality within the ITSM customer portal.
• Ensure exceptional user experience for customers accessing information and support.
• Oversee release cycles for enhancements and maintenance of the portal.
• Collaborate with cross-functional teams to understand user needs.
• Conduct user research and feedback analysis to improve usability.
• Manage software updates and integrations for the portal.
• Establish KPIs to measure portal effectiveness and user engagement.
• Foster strong relationships with stakeholders and customers.
• Stay updated with industry trends in user interface design.
• Drive initiatives to maximize product value and customer satisfaction.

Requirements

• Customer-focused mindset with a passion for user experiences.
• Proven experience in designing user interfaces for web applications.
• Strong understanding of user-centered design principles.
• Bachelor’s degree in a related field or equivalent experience.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with UX design principles and web analytics.
• Analytical mindset for data-driven decision making.
• Exceptional project management skills.
• Ability to articulate technical concepts to non-technical stakeholders.

Benefits

• Medical Benefits with optional supplemental services through AFLAC.
• Paid Time-Off Plan.
• Paid Holidays.
• 401K with employer match.
• AT&T Discount on personal mobile plan.