Digital Product Manager - Customer Portal - Remote

Overview

AireSpring is seeking a talented Digital Product Manager to lead the evolution of its AI-based ITSM customer portal, enhancing usability and aesthetics to improve customer experience.

In Short

• Lead the implementation of key functionalities within the ITSM customer portal.
• Ensure exceptional user experience and seamless access to information.
• Oversee release cycles for enhancements and optimizations.
• Collaborate with cross-functional teams to understand user needs.
• Conduct user research and feedback analysis.
• Manage software updates and integrations.
• Establish KPIs to measure portal effectiveness.
• Foster relationships with stakeholders and customers.
• Stay updated with industry trends in user interface design.
• Drive initiatives to maximize product value.

Requirements

• Customer-focused mindset with a passion for user experiences.
• Proven experience in designing user interfaces for web applications.
• Strong understanding of user-centered design principles.
• Bachelor’s degree in a related field or equivalent experience.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with UX design principles and web analytics.
• Analytical mindset for data-driven decision making.

Benefits

• Opportunity to work in a vibrant and entrepreneurial culture.
• Be part of a company with a strong reputation and customer satisfaction.
• Collaborate with smart and dedicated professionals.
• Contribute to innovative projects in the telecom industry.