Senior Product Manager, Customer Service - Remote

Overview

Binance is seeking a Senior Product Manager to define and implement the product roadmap for customer support systems, focusing on enhancing user experience and operational efficiency through innovative solutions.

In Short

• Define and implement product roadmap for customer support systems.
• Lead large-scale, cross-functional projects from planning to execution.
• Collaborate with customer service, compliance, and business units.
• Analyze product performance metrics and user feedback.
• Oversee enhancements in ticketing systems and AI integrations.
• Drive ongoing innovations in customer support tools.

Requirements

• 5+ years of Product Management experience, preferably in customer support.
• Strong understanding of customer support workflows and ticketing systems.
• Excellent organizational and prioritization skills.
• Ability to translate user needs into actionable product features.
• Experience in improving customer support processes through automation.
• Nice to have: Experience with platforms like Salesforce Service Cloud or Zendesk.

Benefits

• Work in a leading global blockchain ecosystem.
• Opportunity to drive impactful projects in a fast-paced environment.
• Collaborate with diverse teams across the organization.
• Access to innovative technologies and tools.