Manager, Collection Strategy & Audit Recovery - Remote

Overview

This role is responsible for the strategic oversight and execution of the end-to-end revenue cycle, with a specialized focus on optimizing collections and minimizing bad debt within the Workers' Compensation and Commercial Auto lines of business.

In Short

• Oversee the entire revenue cycle process, including billing and collections.
• Develop and implement collections strategies.
• Monitor and report on key performance indicators for collections.
• Manage relationships with third-party collection agencies.
• Oversee collections-related litigation and settlement activities.
• Identify root causes of premium leakage and lead process improvements.
• Partner with Product and Engineering teams to enhance systems.
• Mentor and develop revenue cycle personnel.
• 10+ years of experience in collections or revenue cycle management.
• Exceptional negotiation and analytical skills.

Requirements

• 10+ years of experience in collections, accounts receivable, or revenue cycle management.
• 7+ years of leadership experience in collections or litigation operations.
• Extensive experience managing third-party collection vendors.
• Deep understanding of the premium billing cycle.
• Advanced skills in data analysis and reporting.
• Proficiency in insurance billing systems and CRM tools.
• Strong communication and strategic thinking abilities.
• Experience in a high-growth or startup insurance environment is preferred.
• Knowledge of regulatory compliance requirements.
• Ability to leverage technology for process efficiency.

Benefits

• Competitive cash compensation.
• Equity options.
• Comprehensive health plans.
• Generous PTO.
• 401k match.
• Parental and caregiver leave.
• Supportive company culture.