AR Collection Manager - Remote

Overview

The AR Collection Manager is responsible for initiating and overseeing all collection efforts for all Commonwealth Senior Living Communities. This role is the main point of contact for all collection efforts and is responsible for ensuring said efforts follow company policies, all local/state/federal regulations, and senior-living industry standards. The AR Collection Manager partners closely with Executive Directors, Business Office Managers, accounting team and regional leadership to maintain strong financial health across all communities.

In Short

• Main point of contact for collection efforts across communities.
• Review aging reports and develop action plans for collections.
• Lead the collections process, ensuring compliance with regulations.
• Provide training and support to community staff on collection processes.
• Produce AR reports and analyze collection performance metrics.
• Communicate professionally with residents and families.
• Manage write-offs and payment plans according to policies.
• Coordinate with legal counsel on complex collection cases.
• Identify trends to improve AR accuracy and reduce delinquency.
• Ensure accurate documentation of all collection activities.

Requirements

• 3–5+ years of AR or collections management experience.
• Experience managing AR across multiple locations preferred.
• Bachelor’s degree in Accounting, Finance, or related field preferred.
• Strong knowledge of AR processes and collections best practices.
• Excellent communication and conflict resolution skills.
• Ability to train and support non-accounting staff.
• Proficiency with accounting software and Excel.
• Ability to work in a fast-paced, multi-community environment.

Benefits

• Office, remote, or hybrid work environment.
• Occasional travel to communities may be required.
• Commitment to core values promoting respect and ownership.