Collections Strategy and Ops Manager - Remote

Overview

This role involves building a world-class collections function at Tilt, focusing on collections strategy, risk segmentation, outreach channels, and analytics to expand financial inclusion.

In Short

• Lead the development and execution of collections strategies.
• Utilize data analytics and machine learning to optimize collections performance.
• Manage relationships with external collection agencies.
• Build and lead a high-performing collections team.
• Work cross-functionally with various teams to enhance strategies.
• Own key collections KPIs and ensure compliance with regulations.
• Drive experimentation and optimize outreach techniques.
• Design predictive collections scoring and automation.
• Test new outreach techniques and risk-based approaches.
• Ensure alignment with financial targets and compliance.

Requirements

• 4+ years of experience in collections strategy and risk analytics.
• Expertise in data-driven collections strategies and risk segmentation.
• Proficiency in SQL, Python, and analytics platforms.
• Hands-on experience in driving analysis.
• Experience in high-growth environments with complex initiatives.
• Strong strategic thinking and execution skills.
• Excellent verbal and written communication skills.
• Familiarity with regulatory frameworks in lending/collections is a plus.

Benefits

• Virtual-first teamwork with a WFH office reimbursement.
• Competitive compensation packages and generous equity.
• Flexible health plans with substantial subsidies.
• Direct exposure to leadership and opportunities for growth.
• Paid global onsites for team bonding.
• Opportunities for recognition and career advancement.