Senior Product Manager - Customer Service - Remote

Overview

The Senior Product Manager - Customer Service is a skilled product practitioner with demonstrated ability to drive significant business impact through the full product lifecycle. They operate with high autonomy in complex business domains while maintaining appropriate engagement with leadership on strategic direction.

In Short

• Building out innovative, efficient customer service platforms.
• Aligning product roadmap with business and customer service goals.
• Prioritizing feature development to maximize service efficiency.
• Taking full ownership of products and ensuring quality delivery.
• Writing clear user stories and contributing to product roadmap.
• Building strong relationships with stakeholders.

Requirements

• A minimum of 8 years of Product Management experience.
• Working knowledge with SQL, Looker or other analytical tools.
• Experience with enterprise platforms like Salesforce, Five9.
• Good understanding of agile processes and tools like Confluence, Jira.
• Successfully built features for systems within a larger business ecosystem.
• Demonstrated experience with service optimization and AI integration.

Benefits

• Competitive cash compensation.
• A piece of the pie (equity).
• Comprehensive health plans.
• Generous PTO.
• Future focused 401k match.
• Generous parental and caregiver leave.