Customer Service Representative (2nd level) - Remote

Overview

Do you want to use your passion and talent to make consumption more sustainable? We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices. Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by Kununu and secured the title of an ACM Preferred Employer (2023).

In Short

• We are looking for Customer Service Representatives with fluent English, Italian, and German language skills.
• This role is part-time (min. 30h) and offers a 100% remote option with flexible working hours.
• Full-time positions are also available.
• You will ensure a pleasant experience for customers post-purchase.
• Problem-solving for customer and merchant satisfaction is key.
• Most communication will be via email, with some phone interactions.
• Involvement in various team projects.
• Responding to customer reviews and managing payment disputes.
• Excellent language skills and clear communication are essential.
• Experience in 2nd level customer service support is required.

Requirements

• Fluent in German, Italian, and English.
• Experience in 2nd level customer service support.
• Ability to handle stressful situations calmly.
• Strong problem-solving skills.
• Enjoy working in a motivated team.

Benefits

• Unlimited training opportunities through LinkedIn Learning.
• Private sessions with experts for personal growth and mental health.
• Internal workshops for skill development and collaboration.
• Flexible work/life balance with remote work options.
• Team-building events and on-site workshops during office weeks.