Inbound Patient Account Services Coordinator - Remote

Overview

The Inbound Patient Account Services Coordinator at CVS Health advocates for patients by providing high-level customer service, resolving billing questions, and supporting them on their journey to better health.

In Short

• Provide exceptional customer service to patients.
• Resolve patient billing questions.
• Document interactions accurately in the Revenue Cycle system.
• Manage difficult or emotional situations with empathy.
• Help patients navigate billing and reimbursement processes.
• Meet call center metrics for volume and quality.
• Build trusting relationships with patients.
• Work independently and collaboratively in a team.
• Use technology to liaise with other departments.
• Flexible work schedule from 8:00am – 8:00pm EST.

Requirements

• 6 months experience in healthcare billing or collections.
• Proficient in Microsoft Word, Outlook, and Excel.
• Effective written and verbal communication skills.
• Ability to work independently and on a team.
• Demonstrate empathy and emotional support.
• High-school diploma or GED required.
• Flexibility to meet business needs.
• Preferred: 1 year experience in pharmacy billing.

Benefits

• Affordable medical plan options.
• 401(k) plan with matching contributions.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave.
• Comprehensive benefits for physical and emotional wellness.
• Confidential counseling and financial coaching.
• Employee stock purchase plan.
• Retiree medical access.
• Many other benefits based on eligibility.