Customer Experience Specialist (German and English Speaker) - Remote

Overview

Join Wellhub as a Customer Experience Specialist where you will provide exceptional support to our users and gym partners in Spain and Germany.

In Short

• Identify and assess customers’ needs to ensure satisfaction.
• Manage customer communications and reply to requests by email and chat.
• Provide accurate information using the right methods and tools.
• Handle customer complaints and follow up to ensure resolution.
• Build sustainable relationships with customers through empathy.
• Manage the CRM system and keep records of customer interactions.
• Achieve personal/team targets.
• Collaborate closely with multiple departments to support processes.
• Engage customers proactively.
• Live the mission of inspiring and empowering others.

Requirements

• Hybrid position for candidates located in Madrid; remote for others.
• Proficient/Fluent in German and English.
• Previous experience in customer service or helpdesk.
• Availability to work from 12 PM to 9 PM (Madrid time).
• Team player focused on achieving goals.
• Strong written and verbal communication skills.
• Detail-oriented with a focus on quality service.
• Flexible and resourceful in problem-solving.
• Positive attitude, proactive, and dynamic.
• Experience with Zendesk is a plus.

Benefits

• Access to onsite gyms and fitness programs.
• Flexible work model options: hybrid and remote.
• Home office stipend and monthly flexible work allowance.
• Minimum of 25 days paid holiday per year.
• 100% paid parental leave for new parents.
• Opportunities for personal and career growth.
• Supportive and inclusive work culture.