Call Center Representative Inside Sales - Remote

Overview

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth.

In Short

• Display great patience, empathy, and show “courage to love” on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment.
• Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve.
• Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (*not cold calls*).
• Effectively manage leads that require follow-up calls.
• Maintain the highest level of service on all calls, both inbound and outbound.

Requirements

• Associate’s Degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree.
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred.
• Experience using CRM systems (Salesforce or other similar CRM system).
• Medicare Advantage or PACE experience preferred.
• Medi-Cal knowledge preferred.

Benefits

• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time.
• Medical Insurance Coverage (Medical, Dental, Vision).
• Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path.
• Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company.
• And additional benefits.