Inbound Call Center Sales Representative - Remote

Overview

As the first point of contact for inbound calls, you will engage with customers, assess their needs, provide key information, and drive sales opportunities. Your role is crucial in delivering exceptional service, qualifying leads, and supporting business growth.

In Short

• Handle inbound calls efficiently, providing prompt and professional assistance.
• Assess caller needs using qualification criteria such as budget, authority, need, and timeline (BANT).
• Educate customers on services, answer inquiries, and address concerns effectively.
• Set up follow-up calls or meetings for the sales team with high-potential leads.
• Accurately update and maintain customer records in the CRM system.
• Consistently meet or exceed sales quotas and call center targets.
• Work closely with the sales team to ensure smooth lead handoff.
• Provide feedback on customer inquiries, emerging trends, and potential service improvements.
• Utilize call center best practices to maximize productivity and customer satisfaction.
• Manage high call volumes while maintaining service quality.

Requirements

• 2+ years of experience in a call center, inbound sales, or customer service role.
• Proven ability to meet or exceed sales and call performance targets.
• Strong verbal and written communication skills.
• Excellent phone presence with the ability to build rapport quickly.
• Proficiency in CRM systems and call center technology.
• Ability to multitask and stay organized in a fast-paced environment.
• Quick learner with a flexible approach to new information and tools.
• Must be available to work within PST to EST time zones.
• Understanding of call metrics, scripts, and handling high call volumes.

Benefits

• Flexible working hours.
• Opportunities for career advancement.
• Supportive team environment.
• Comprehensive training programs.
• Performance-based incentives.