Customer Success Analyst (Energy Distribution) Pl/Sr - Remote

Overview

The electric sector is undergoing significant transformations, with technological advances, digitization, and new business models requiring increasingly intelligent, secure, and efficient solutions. In this context, Way2 has stood out as a strategic partner for energy companies, transforming energy data into efficient solutions for industry players, particularly with our market-leading Integrated Metering Platform (PIM).

In Short

• Act as the primary contact for clients in the Energy Distribution segment.
• Manage a portfolio of clients, ensuring they maximize the use of our products and services.
• Analyze engagement data and customer behavior patterns.
• Collect and convey customer feedback to internal teams.
• Conduct regular meetings and training with clients.
• Collaborate with various internal departments to align on strategies that deliver real value to customers.

Requirements

• Solid experience in customer relationship management.
• Fluency in Portuguese with strong oral and written communication skills.
• Prior experience in software or digital products.
• Knowledge of the energy market, especially distribution.
• Interest in continuous learning about the energy sector.

Benefits

• Flexible working hours.
• Possibility of fixed home office.
• Flexible benefits through a credit card.
• Health and dental insurance with no monthly fees.
• Access to telemedicine services.
• Additional benefits for maternity and paternity leave.