Technical Account Manager - Remote

Overview

As a Technical Account Manager at WatchGuard, you will oversee customer relationships, providing security guidance and best practices while advocating for customer needs within the organization.

In Short

• Manage customer relationships as a security advisor.
• Guide customers towards security maturity.
• Review security alerts and incidents.
• Serve as an escalation point for customer communication issues.
• Document findings to share with teammates.
• Work in a flexible environment with a focus on collaboration.
• Engage in proactive threat monitoring and response.
• Support customers in a fast-paced cybersecurity environment.
• Communicate effectively with partner teams.
• Fluent in Spanish and English; German is a plus.

Requirements

• 5+ years in technical account management or 2.5 years in a cybersecurity role.
• Customer-focused and data-driven mindset.
• Experience in Windows systems administration.
• Ability to handle ambiguity and communicate effectively.
• Commitment to professional development.
• Positive attitude in facing challenges.

Benefits

• Flexible work philosophy.
• Collaborative and inclusive culture.
• Opportunity for professional growth.
• Engagement with cutting-edge technology.