Senior Professional Services Consultant - Remote

Overview

The Senior Professional Services Consultant at WalkMe will be responsible for designing, building, and implementing interactive experiences to enhance user onboarding and drive business impact. This role involves close collaboration with clients to understand their needs and provide expert advice on WalkMe solutions.

In Short

• Design and implement interactive experiences for customer onboarding.
• Consult with clients to understand their business objectives.
• Lead end-to-end WalkMe projects ensuring successful delivery.
• Conduct training sessions for customers on best practices.
• Troubleshoot issues related to WalkMe implementation.
• Foster collaboration with cross-functional teams.
• Stay updated with trends in digital adoption technologies.

Requirements

• Experience with WalkMe or similar tools is a plus.
• Strong understanding of user behavior and engagement.
• Familiarity with HTML, CSS, and JavaScript.
• Analytical mindset for data-driven decisions.
• Excellent communication and collaboration skills.
• Attention to detail in design and implementation.
• Experience in project management and agile environments.
• 7+ years in Professional Services or Implementation Consulting.
• 3+ years of SaaS experience.
• Bachelor's degree in a relevant field preferred.

Benefits

• Hybrid work schedule combining remote and onsite work.
• Supportive culture focusing on diversity and community.
• Opportunities for professional development.
• Wellness reimbursements and initiatives.
• Health coverage options for employees.
• Generous annual leave policy.
• Work/life balance initiatives like RefreshMe Days.
• Robust retirement contributions.
• Exposure to cutting-edge technology through SAP partnership.