Senior Program Manager - Product Operations - Remote

Overview

The Senior Program Manager will lead complex cross-functional product launch and operations projects at Vonage, focusing on enhancing product delivery and lifecycle management.

In Short

• Manage and lead cross-functional teams to launch SaaS solutions.
• Own the end-to-end lifecycle of product delivery.
• Collaborate with stakeholders to define program goals and KPIs.
• Identify and mitigate program risks and issues.
• Ensure program deliverables align with the product roadmap.
• Establish and track program performance metrics.
• Build relationships with various teams for seamless product rollouts.
• Lead special projects and cross-functional initiatives.

Requirements

• Minimum 5 years of experience in managing SaaS-based programs.
• Proven track record of launching SaaS solutions at scale.
• Strong experience managing cross-functional teams.
• Experience in operational aspects of SaaS products.
• Experience with process improvement methodologies.
• Strong understanding of product management processes.
• Experience with project management tools like Jira and Confluence.
• Exceptional communication skills.

Benefits

• Opportunity to work in a rapidly growing software company.
• Engage in innovative, customer-centric solutions.
• Collaborate with cross-functional teams.
• Drive transformation in customer and employee engagement.