Professional Services Consultant II - Remote

Overview

Join Vonage and help us innovate cloud communications for businesses worldwide!

In Short

• Deliver outstanding client solutions.
• Scope client requirements and manage multiple project deliveries.
• Provide solution implementation services and training.
• Direct project implementation activities for customer engagement.
• Perform remote and on-site application configuration and support.
• Audit customer environments for technical prerequisites.
• Identify and manage key risk areas.
• Train customers in the use of products.
• Recognize opportunities for business expansion.
• Maximize client satisfaction and business growth.

Requirements

• Experience as an implementation consultant.
• Knowledge of Contact Center Software.
• Familiarity with Salesforce CRM and cloud technologies.
• Strong analytical and decision-making skills.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced environment.
• Willingness to travel at short notice.
• Experience in a professional services capacity.
• Proven ability to train customers in software applications.
• Strong organizational skills.

Benefits

• Medical, Dental & Vision Insurance.
• 401(k) plan.
• Discretionary Time Off (DTO).
• Volunteer Time.
• Career advancement opportunities.
• Collaborative work environment.
• Exciting work in a technology-focused company.
• Diverse work culture.
• Opportunities for professional growth.
• Involvement with leading brands in digital transformation.