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Account Growth Manager - Remote

Posted 20 hours ago
Sales / Business
Full Time
USA

Overview

Join Vonage and help us innovate cloud communications for businesses worldwide! The Account Growth Manager (AGM) is focused on driving revenue, margin, and quality performance for a book of 1–3 strategic messaging accounts.

In Short

  • Manage performance of high-value accounts.
  • Monitor account traffic and execute routing strategies.
  • Design and maintain custom routing solutions.
  • Analyze market dynamics for improvements.
  • Serve as technical and commercial representative for accounts.
  • Collaborate with Sales and Customer Success teams.
  • Handle operational escalations for routing issues.
  • Utilize data insights for account health tracking.

Requirements

  • Experience in account management or technical routing.
  • Proficiency in SMS routing and A2P messaging standards.
  • Ability to analyze traffic data using Tableau.
  • Strong collaboration skills with cross-functional teams.
  • Capability to manage high-pressure situations.

Benefits

  • Innovative work environment.
  • Opportunity to work with leading brands.
  • Diverse and inclusive workplace.
Vonage logo

Vonage

Vonage is a global leader in cloud communications, providing innovative solutions that empower businesses to connect with their customers through voice, messaging, and video services. With a strong commitment to compliance and regulatory standards, Vonage ensures that its commercial operations and new product development processes are aligned with legal requirements across various markets. The company leverages extensive telecom experience and a deep understanding of global communication products to deliver compliant contracting models and establish efficient governance processes, enabling it to operate effectively within its compliance risk appetite.

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