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Support Engineer: Ruby on Rails - Remote

Posted 27 weeks ago
Customer Service
Part Time
Worldwide
1400 - 1900 EUR/month

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Overview

As a Support Engineer at Quaderno, you will work on solving technical issues reported by our customers, impacting the stability and quality of our web applications.

In Short

  • Troubleshooting support tickets through analysis of logs, databases, and code
  • Explaining technical concepts in a clear, didactic way to non-technical users
  • Escalating complex cases to the engineering team
  • Designing and developing internal tools
  • Analyzing common problems and patterns for process improvements
  • 2 years of experience with Ruby and SQL
  • English skills (at least B2)
  • Customer-centric approach
  • Healthy work-life balance with 25 hours/week
  • Remote work option

Requirements

  • At least 2 years of experience with Ruby and SQL
  • English skills (at least B2)
  • Ability to explain complex technical problems
  • Customer-centric approach

Benefits

  • Team retreats in sunny Gran Canaria twice a year
  • Modern, spacious A-class office
  • Year-end bonus
  • Health insurance
  • Covered mobile phone bills
  • Professional growth opportunities
  • Social events
  • Company holiday apartments in Spain and France
Visma logo

Visma

Visma is a leading provider of business software solutions, particularly focused on optimizing processes such as HR and payroll for various organizational needs. With a commitment to innovation and customer-centric services, Visma helps businesses enhance efficiency and achieve their operational goals. The company boasts a dynamic team of over 180 professionals dedicated to excellence, collaboration, and tailored services. Emphasizing employee well-being and professional growth, Visma fosters a motivating environment that empowers its team to deliver innovative solutions. As part of a strong technology group, Visma offers the advantages of working in a smaller entrepreneurial IT company while providing competitive terms and opportunities for professional development.

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