Sales & Customer Service Agent - Remote

Overview

Our client in the UK is looking for a Sales & Customer Service Agent to support their business growth while delivering exceptional service to new and existing clients. This role blends inbound customer support with outbound sales and business development, ensuring clients receive fast, accurate, and professional assistance throughout their engagement with the company.

In Short

• Respond promptly to inbound enquiries from property owners, developers, contractors, and homeowners.
• Assist clients in understanding which service best fits their needs.
• Maintain a high level of professionalism and client satisfaction at all times.
• Qualify inbound leads and convert them into booked surveys or consultations.
• Proactively follow up with prospects via phone, email, and WhatsApp.
• Support outbound outreach campaigns targeting developers, contractors, architects, estate agents, etc.
• Build and maintain strong long-term client relationships to drive repeat business and referrals.
• Update and manage CRM entries, leads, and pipeline stages.
• Coordinate with surveyors and the operations team to schedule appointments.
• Track sales metrics, conversion rates, and client engagement.

Requirements

• Experience in customer service and sales.
• Excellent communication skills.
• Ability to manage client relationships effectively.
• Familiarity with CRM tools.
• Understanding of the construction, property, and surveying sectors.
• Proactive and self-motivated.
• Ability to work independently in a remote environment.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Professional development opportunities.
• Supportive team environment.
• Potential for career growth.