Technical Support Engineer - Remote

Overview

As a Technical Support Engineer in stream processing, you will play a crucial role in ensuring our customers have a seamless and positive experience while using our streaming data platform.

In Short

• Act as the primary point of contact for customers seeking technical assistance.
• Diagnose and troubleshoot technical issues reported by customers.
• Maintain thorough and accurate records of customer interactions.
• Develop a deep understanding of our product's features and functionality.
• Clearly communicate technical information to customers.
• Collaborate with cross-functional teams to resolve complex issues.
• Continuously update knowledge of cloud technologies.
• Provide guidance and educational materials to customers.

Requirements

• Bachelor's degree in Computer Science or related field.
• Proven experience in technical support for at least 1 year.
• Strong knowledge of cloud computing platforms.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset.
• Passionate about technologies and willing to learn.

Benefits

• Dynamic and innovative team environment.
• Creative and collaborative work culture.
• Opportunity to shape the future of the brand.
• Impactful role in a leading tech company.