Technical Account Manager (TAM) - Remote

Overview

As a Technical Account Manager (TAM) at Ververica, you’ll play a central role in our customers’ success, acting as a trusted advisor and hands-on technical partner to help organizations adopt and scale their real-time data processing architectures using Ververica Unified Streaming Data Platform.

In Short

• Own the technical relationship with a portfolio of enterprise customers.
• Guide customers in architecting and optimizing their stream processing infrastructure.
• Advise on best practices for Flink job design and deployment models.
• Provide in-depth technical troubleshooting and performance tuning.
• Collaborate cross-functionally with Engineering, Product, Sales, and Marketing teams.
• Assist with incident triage and building operational playbooks.
• Support migrations from legacy or batch-based systems to real-time processing.
• Conduct regular check-in calls and Quarterly Business Reviews with customers.
• Participate in on-call support rotations.
• Represent Ververica in customer meetings and conferences.

Requirements

• Experience with Apache Flink and stream processing.
• Strong technical troubleshooting skills.
• Familiarity with Kubernetes and cloud infrastructure.
• Excellent communication and collaboration skills.
• Ability to manage customer relationships effectively.
• Experience in data architecture and performance tuning.
• Ability to conduct technical training and workshops.
• Proven experience in a customer-facing role.
• Willingness to participate in on-call support.
• Passion for open source technologies.

Benefits

• Opportunity to work with industry-leading technology.
• Collaborative and innovative work environment.
• Access to ongoing training and professional development.
• Flexible working arrangements.
• Competitive salary and benefits package.
• Chance to make a significant impact on customer success.
• Work with a talented and diverse team.
• Participate in conferences and industry events.
• Contribution to open-source projects.
• Supportive company culture focused on growth.