Technical Account Manager (TAM) - Remote

Overview

As a Technical Account Manager (TAM) at FICO, you will be responsible for delivering FICO’s state-of-the-art applications in both the private and public cloud space, adding significant value to customer delivery with your project management, cyber security, and technical expertise.

In Short

• Manage IT relationships and concerns for clients.
• Develop technology solution knowledge within clients.
• Ensure success of new services for clients.
• Manage customer satisfaction and performance reporting.
• Collaborate with Cyber Security team on security policies.
• Build trusted relationships with stakeholders.
• Self-directed work delivery with appropriate escalation.
• Experience with agile and waterfall project management.
• Engage with senior business and technology leaders.
• Experience across the technology stack.

Requirements

• Bachelor's degree in computer science or related field.
• Experience in technical SaaS implementations.
• History of increasing responsibility in customer implementations.
• PMP Project Management certification preferred.
• Experience with environments containing cardholder data and PII.
• Excellent verbal and written communication skills.
• Ability to own problems and find solutions.
• Fluent in English.

Benefits

• Inclusive culture reflecting core values.
• Opportunities for professional development.
• Highly competitive compensation and benefits.
• Work/life balance and employee resource groups.
• Social events to promote interaction and camaraderie.