Customer Success Technical Engineer - Americas - Remote

Overview

As a Customer Success Technical Engineer, you'll ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine). You'll be the primary technical advocate—troubleshooting both platform-level behaviour and customers' stream-processing jobs, guiding best practices from onboarding through mission-critical operations.

In Short

• Serve as the main point of contact for technical inquiries and incidents related to our platform and Flink-based pipelines.
• Diagnose, reproduce and resolve issues in a timely manner; own tickets from start to finish.
• Participate in a rotating on-call schedule outside standard business hours.
• Advise on packaging, deploying and managing containerized services (e.g., using Kubernetes).
• Leverage your understanding of cloud-native architectures and services (e.g., AWS, GCP, Azure).
• Empower users to diagnose and resolve issues by analyzing application logs and metrics.
• Partner with Product, R&D and Documentation teams to escalate complex issues.
• Create tutorials, sample projects and run technical workshops to accelerate customer success.

Requirements

• Experience in customer support or technical support roles.
• Strong knowledge of Flink and stream-processing concepts.
• Familiarity with Kubernetes and containerization.
• Experience with cloud services like AWS, GCP, or Azure.
• Strong troubleshooting skills and experience with monitoring tools.
• Excellent communication and collaboration skills.
• Ability to create technical documentation and tutorials.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work with a talented and dynamic team.
• Flexible work hours and supportive work culture.