Oracle Cloud Service Delivery Manager - Remote

Overview

Version 1 is looking for an experienced Oracle Cloud Service Delivery Manager to oversee service delivery and ensure customer satisfaction while driving future opportunities for success.

In Short

• Join an award-winning Oracle Partner with over 700 dedicated consultants.
• Focus on delivering Finance, Supply Chain, and HR solutions.
• Manage customer escalations and service delivery.
• Ensure compliance with ISO 20000 and other quality standards.
• Drive revenue opportunities and customer satisfaction improvements.
• Collaborate with various sectors and industries.
• Lead and inspire teams to achieve business objectives.
• Utilize cloud technology in service delivery.
• Participate in regular service reviews with customers.
• Contribute to continual service improvement initiatives.

Requirements

• Experience in delivering customer-focused outcomes.
• Strong leadership and decision-making skills.
• Ability to drive revenue opportunities and manage resources effectively.
• Excellent analytical and communication skills.
• Experience in process-driven environments.
• Expertise in financial forecasting and software configuration management.
• Self-starter with problem-solving capabilities.
• Eligibility for SC clearance and residency in the UK for the last 3 years.
• Ability to manage customer relationships and expectations.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Strong career progression and mentorship opportunities.
• Large training budget for accreditations and educational assistance.
• Quarterly performance-related profit share.
• Enhanced maternity and paternity leave policies.
• Active involvement in ESG and CSR initiatives.
• Flexible mix of remote/hybrid working options.
• Pension and private healthcare cover.
• Recognition through annual awards and performance calls.
• Join one of the fastest-growing Oracle ERP Consultancies.
• Exciting additional benefits offered.