Associate Operations Technician - Remote

Overview

The Associate Operations Technician is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada, ensuring compliance and operational efficiency.

In Short

• Entry-level position in the Verra Command Center team.
• Responsible for remote troubleshooting and monitoring of roadside devices.
• Work in a 24/7 operational environment.
• Maintain accurate records and documentation.
• Coordinate with support teams for technical verifications.
• Review camera locations and ensure equipment functionality.
• Manage multiple tasks and priorities effectively.
• Participate in planning and daily operations.
• Provide expert work order management.
• Adhere to customer-specific procedures and SLAs.

Requirements

• High school diploma or GED required.
• 1 year of experience in operations or remote troubleshooting preferred.
• Knowledge of computing and data troubleshooting.
• Ability to work independently with minimal supervision.
• Advanced skills in Microsoft Suite including Word and Excel.
• Experience in managing multiple priorities.
• Willingness to learn new technologies.
• Successful completion of background assessment required.

Benefits

• People-first company culture.
• Opportunities for professional growth.
• Collaborative work environment.
• Focus on ethical behavior and integrity.
• Encouragement of innovation and accountability.