Quality Assurance Specialist - Remote

Overview

The Quality Assurance Specialist position involves reviewing processed events to ensure accuracy and improve client throughput based on documented guidelines.

In Short

• Perform quality checks on events against established standards.
• Document errors related to quality assurance metrics.
• Process escalated queues and record errors.
• Participate in employee communication sessions for updates.
• Other clerical duties as assigned.

Requirements

• 3-5 years of processing experience preferred.
• Quality assurance experience preferred.
• Working knowledge of processing rules.
• Strong verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Dependability and ability to document/report as needed.
• Professionalism and ability to work with different groups.
• Self-motivated with strong attention to detail.
• Ability to multi-task and prioritize work.
• Ability to lead/facilitate meetings.
• Advanced computer skills with O365 suite.

Benefits

• Work in a people-first culture.
• Opportunity for professional growth.
• Be part of a rapidly-growing company.