HR Shared Services Specialist - Remote

Overview

Verra Mobility is hiring an HR Shared Services Specialist to support our global employee population through HR case management and knowledge management. This individual contributor role is part of our centralized HR Shared Services team and plays an integral role in ensuring employees receive timely, accurate, and helpful responses to their HR inquiries through our Workday Help platform.

In Short

• Serve as the first point of contact for employee inquiries.
• Resolve Tier 1 HR cases with high customer service.
• Create and maintain content in the employee-facing knowledge base.
• Monitor trends in case types and update knowledge base content.
• Collaborate with internal HR stakeholders on policy changes.
• Identify opportunities to improve self-service capabilities.
• Maintain documentation for audits of HR knowledge base content.
• Participate in cross-functional projects related to HR systems.
• Ensure sensitive employee information is handled discreetly.
• Ensure compliance with internal controls and data integrity standards.

Requirements

• Experience in HR Shared Services or HR Operations preferred.
• Experience working in an HRIS or case management system preferred.
• Workday experience strongly preferred.
• Excellent written communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Skilled at creating clear and user-friendly HR content.
• High level of integrity and discretion in handling confidential information.
• Proficient with Microsoft Office Suite.

Benefits

• Work in a rapidly-growing, entrepreneurial company.
• People-first philosophy and approach.
• Opportunities for professional growth and development.
• Collaborative and engaging work environment.
• Commitment to integrity and ethical behavior.