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Associate - Operations - Remote

Posted 6 days ago
Customer Service
Full Time
Costa Rica

Overview

The Associate - Operations role involves providing customer support through various channels, specifically focused on Diabetes Care products, while collaborating with internal teams.

In Short

  • Provide support through inbound calls, chat bots, and email.
  • Respond to customer inquiries based on technical manuals for Diabetes Care products.
  • Identify potential clients and send relevant product information.
  • Collaborate with sales force, marketing, and general services teams.

Requirements

  • Upper Intermediate knowledge of French & English (B2).
  • University-level academic background.
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint).
  • Excellent communication skills and knowledge of pharmaceutical terminology.
  • CRM knowledge and ability to handle phone calls.
  • Empathetic and customer service-oriented, proactive team player.
  • Minimum 2 years experience in contact center industry.
  • At least 1 year experience in the pharma industry.

Benefits

  • Professional development and structured career path.
  • Coaching and mentoring opportunities.
  • Focus on employee experience and role clarity.
WNS Global Services logo

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) provider, delivering business value to over 400 clients worldwide. The company excels in various industry verticals, including Banking and Financial Services, Healthcare, Insurance, and Retail, among others. Established in 2009, WNS Costa Rica serves as a scalable delivery center, leveraging the region's political and economic stability, high literacy rates, and a young, multilingual workforce. WNS is committed to enabling clients to outperform through a focus on service and innovation, guided by its core values of Client First, Integrity, Respect, Collaboration, Learning, and Excellence. The organization emphasizes employee development and experience, offering structured career paths and mentoring.

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