Fulfillment Specialist - Remote

Overview

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

In Short

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and the warehouse, receiving, categorizing, and initiating refurbishment.
• Work with the larger operations team to support inbound and outbound shipments, escalations, and exceptions.
• Collaborate with Finance on various returns/orders issues.
• Take on other projects and tasks to help support Verkada operations.

Requirements

• +2 years minimum experience in a call center setting.
• Email handling and order entry experience in a high volume environment.
• Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required.
• Ability to complete tasks and projects independently with minimal supervision.
• Strong attention to detail, comfortable working in a fast-paced startup environment.
• Must be able to pass a customer service assessment.
• NetSuite and Salesforce experience (not required, but a plus).
• Bachelor's Degree preferred.
• Located in MST or CST timezone.

Benefits

• Healthcare programs with premiums covered for employees and family.
• Nationwide medical, vision, and dental coverage.
• Health Saving Account (HSA) with employer contributions.
• Expanded mental health support.
• Paid parental leave policy & fertility benefits.
• Flexible PTO and personal sick time.
• Professional development stipend.
• Wellness/fitness benefits.
• Healthy lunches provided daily.
• Commuter benefits.