Fulfillment Specialist - Remote

Overview

A Fulfillment Specialist at Certn is responsible for processing product fulfillment requests accurately and efficiently while providing proactive customer support to ensure a positive client experience.

In Short

• Process US fulfillment requests accurately and efficiently.
• Maintain service level agreements (SLAs) for fulfillment components.
• Understand products and processes to minimize errors.
• Provide proactive customer support via chat and phone.
• Foster positive interactions with customers.
• Communicate with team members to optimize fulfillment processes.
• Identify and troubleshoot basic issues.
• Contribute to process improvements.
• Assist teams to balance workloads.
• Adapt to new processes and tools quickly.

Requirements

• Strong data entry skills with attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Problem-solving skills to troubleshoot issues.
• Strong verbal and written communication skills.
• Proficiency in technology, including CRM systems and Google Suite.
• Ability to learn and adapt to new software quickly.
• 1+ years of experience in operational or administrative roles.
• Experience with internal systems to track fulfillment requests.
• Previous customer service experience.

Benefits

• 4 weeks of paid vacation + 12 wellness days.
• Remote-friendly setup and work-from-home allowance.
• Professional development budget.
• Meaningful and impactful work.
• Join a dynamic and passionate team.