Fulfillment Specialist - Remote

Overview

The National Association for the Education of Young Children (NAEYC) is seeking a Fulfillment Specialist to join the Market Solutions team. This hybrid position focuses on the product creation in NAEYC's Association Management System (AMS), maintenance, and inventory across the departments, and supports internal audiences. The position plays a critical role to support the team's successful sales outcomes, exemplary customer experience, and operational excellence.

In Short

• Creating, maintaining and inventorying the NAEYC portfolio of products within NAEYC systems.
• Liaise with departments managing NAEYC systems and with departments that create or maintain products in the NAEYC portfolio.
• Auditing inventory in AMS database for consistency, quality, and accuracy.
• Supporting departments as the inventory and online store administrator.
• Providing technical support for customer service or sales teams.
• Supporting the sales team with collecting and analyzing market data.
• Augmenting the Fulfillment Team in troubleshooting and fulfilling product delivery.
• Preparing payment transaction data and settings for on-site sales.
• Attending and supporting on-site sales transactions or fulfillment.
• Developing and updating standard operating procedures.

Requirements

• Bachelor's degree or equivalent training through professional experience.
• Minimum three years of experience with an association management system (AMS).
• Prior member-driven; non-profit or association experience preferred.
• Strong organizational and time management skills.
• Excellent communication skills: verbal, written, listening.
• Proven multitasking skills; ability to prioritize effectively.
• Positive and professional demeanor.
• Empathy and cultural sensitivity in interactions.
• Ability to lift and carry items up to 40 lbs.

Benefits

• This role is eligible for telework.
• Hybrid policy requires three days per week onsite in Washington, DC office.
• This role requires travel in support of company events.