RTSM Product Support Engineer - Remote

Overview

The RTSM Product Support Engineer at Veeva Systems plays a crucial role in providing Tier 3-level product support for the RTSM team, ensuring effective resolution of issues and enhancing customer satisfaction.

In Short

• Provide Tier 3-level product support for RTSM.
• Collaborate with product managers, developers, and engineers.
• Conduct root cause analysis for recurring issues.
• Maintain documentation of technical issues and resolutions.
• Troubleshoot complex systems and projects.
• Work Monday to Friday, 9 AM to 5 PM.
• Support customer needs and deliverables.
• Flexible work environment: work from home or office.
• Engage in a mission-driven organization.
• Join a fast-growing SaaS company.

Requirements

• Four-year degree in IT or equivalent.
• 4+ years of product support experience.
• Experience with Microsoft technologies.
• Proficiency in debugging and troubleshooting code.
• Experience with relational databases.
• Proficiency in scripting languages.
• Strong communication skills.

Benefits

• Medical, dental, vision, and life insurance.
• Flexible PTO and paid holidays.
• Retirement programs.
• 1% charitable giving program.